International Customer Success professional with over 6 years of experience helping global enterprises achieve positive business outcomes (PBOs) through innovative IT solutions and strategic account management.
I have managed a portfolio of 15 multinational accounts, driving Gross and Net Retention Rates (GRR/NRR) and accelerating their digital transformation by adopting scalable SaaS solutions that streamline workflows, enhance security, and drive operational efficiency.
Holder of a Master of Science from IESEG School of Management, specialized in International Negotiation and Sales.
I hold certifications in:
- Cloud Administration
- Netskope Cloud Security Sales
- Zscaler Certified Sales
- DevOps
- Service Integration And Management
- Sustainable Tech
Servant Leader, Strategic Visionary, Change Enabler